Terms of Service

1. Acceptance of Terms

By accessing or using the Shakehand web application (the "Service"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Shakehand is a B2B sales engagement, CRM pipeline, and email deliverability platform. We provide tools for sales teams to connect professional business mailboxes (via OAuth or SMTP/IMAP) to schedule 1-to-1 client sequences, track engagement, and maintain optimal sender domain reputation.

3. User Responsibility & Compliance

You represent that all communications sent via Shakehand comply with local laws and commercial compliance frameworks (including but not limited to the **CAN-SPAM Act**, **GDPR**, and **CASL**).

You agree that you will not:

• Use the service to distribute unsolicited bulk spam, promotional blast marketing, phishing schemes, or malicious software.
• Provide false, misleading, or fraudulent contact information inside business messages or opt-out footers.
• Connect mailboxes for which you do not possess explicit authorization or administrative control.

4. Connected Accounts and Access

We act as your technical processor to dispatch messages from your connected accounts. Shakehand is not responsible for any suspension, block, or penalty applied to your external email accounts by service providers (such as Google Workspace, Microsoft Office 365, or hosting providers) as a result of your outreach behavior.

5. Fees and Payment

Usage of certain features is subject to subscription plans and pricing structures. Payments are handled via our third-party billing processors. All billing details, cancellations, and refund behaviors are governed by your selected package rules.

6. Limitation of Liability

Shakehand and its developers shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the Service, including but not limited to email delivery failures, domain blacklisting, or business interruptions.

7. Modifications to Terms

We reserve the right to revise or update these Terms of Service at any time. Your continued usage of Shakehand after updates are posted constitutes your acceptance of the revised Terms.

8. Contact Info

If you have any questions or feedback regarding these Terms, please contact us at support@shakehand.cloud.